The City of Lake Forest is excited to announce that we have launched a new online bill pay service for utility bills as of November 13, 2018. The new system will offer customers additional features to make it easier to pay and view your utility bill and payments.
What’s New?
· Account Numbers have changed!
· Usage Graph - You will be able to see your average usage at a glance!
· Pay by Phone and Pay by Text
· Schedule Payments – Register to automatically pay your utility bill via credit card or ACH.
· Reprint a Utility Bill online
What do I need to do?
· You will need to wait until you receive your next bill or notice in order to use the online services that are available. The Utility Bill account numbers have changed, and the new account number is required in order to search for your account online.
· If you were previously enrolled in e-billing, your first bill with the new system will arrive via email (no-reply@invoicecloud.net).
· If you had an online account in our previous system, you will need to re-register in the new system. To Re-Register Click Here and choose “Register Now”. Follow the prompts to create your online account using an email address and create your password. Once registered, you will be able to take advantage of all the features available.
· If you had Recurring Automatic Credit Card payments set up in the previous online billing system, you will need to re-register and enter your credit card information in the new system. This will take effect immediately, allowing your current bill amount to be charged to your credit card on the due date.
· If your Utility Bill was set up for recurring Checking or Savings Account payment (ACH) in the previous online billing system, this will carry over to the new Online Billing and Payment System. Your payment will continue to draft on the due date of your Utility Bill. You will not need to do anything at this time. If you need to make changes to your banking information or take advantage of the Online Billing features, you will need to re-register in order to manage your account.
· If you pay your Utility Bill through your bank’s online payment system, please make sure that you change your payee Utility Bill account number in order for your payment to be applied correctly.
To access your Utility Bill Click Here
In the search bar, enter your NEW account number, and on the next screen, double click on your account. You will see your billing history, payment history, water usage history and be able to reprint your Utility Bills. You can also make a One-Time payment through this page by clicking “Pay Now”. This will direct you to the payment screen, at which you can choose to “Pay Now” to make a One-Time payment or “Register” to take advantage of our online billing features.
To make a One-Time Payment Click Here
You can make a payment using a checking account, savings account or a credit card without registering by selecting the “Pay Now” option. This link will take you directly to the payment screen. You will need your NEW Utility Bill account number to look up your bill and make a payment. Please follow the prompts to pay your bill and complete your transaction. Your payment information will not be stored.
Sign in to your Online Account Click Here
If you have already registered and have a password, this link will take you directly to the Sign In screen where you will be able to sign in and manage your account. You will be able to store several different payment options, set up recurring auto payment, choose “Pay by Text” and other options. Another new feature is the option to schedule payments.
Utility billing for The City of Lake Forest is done on a quarterly basis. For billing purposes, the City is divided into three sections/cycles and each cycle is billed quarterly. Water meters in Lake Forest are equipped with a Radio Read Meter Transceiver Unit (MXU) which permits meter reading via radio signals. As the Public Works vehicle moves through the section of town to be billed, the MXU connected to your meter receives a wake up signal from the vehicle interrogation unit. The MXU obtains the meter's identification number and meter reading, which are transmitted back to the interrogation unit. The meter readings are then used to produce the water bills. Your water bill is based on an actual (not estimated) meter reading each quarter. Actual readings produce an accurate usage history and that helps detect leaks.
The utility bill includes a water charge, water customer charge, city use tax (5% of the water charge the Water Customer Charge), sewer charge, a sewer customer charge which is based on the size of the meter in each home or business, refuse collection fee effective May 1, 2014, and a public safety pension fee effective May 1, 2017.
Tiered Water Rate Structure
In February of 2014 the City Council adopted revisions to the water rate structure with one of the goals to incentivize residential customers to reduce water consumption during demand peak periods. The table below shows the tiered rates. Residents using 60,000 gallons and under will be charged a lower rate per 1,000 gallons and any water usage greater than 60,000 gallons will be charged a higher rate per 1,000 gallons. Note that the higher rate is applied only to usage that exceeds 60,000 gallons.
Refuse Collection Fee
In December of 2013 the City Council adopted changes to various fees and charges which included a Refuse Collection Fee. Residents who have their garbage and recycling collected by the City will be charged a Refuse Collection Fee on the water bill. For more detailed information regarding the Refuse Collection Fee please click on this link to the Sanitation Web Page.
Sewer Charges
The amount of water used during the winter billing quarter establishes the consumption charged for sewer for the next four bills, i.e. during the winter quarter your usage is 5,000 gallons of water, but in the summer water usage jumps to 48,000 gallons. The sewer charge will be based on a consumption of 5,000 gallons, not 48,000.
You will receive a separate bill from the North Shore Water Reclamation District for sewage treatment and disposal. The City of Lake Forest water bill includes charges for the maintenance of the sewer lines from your home or business to the North Shore Water Reclamation District intercepting sewers.
Public Safety Pension Fee
The increase in funding required for police and fire pension costs is being funded by a Public Safety Pension Fee on the utility bill. The revenue generated by the fee will be added to police and fire pension property tax levy revenues to fund the police and fire pension costs. For a more detailed explanation, please click here.
Payments
Utility bill payments may be deposited in The City of Lake Forest postage-free white drop boxes located at the Telegraph Road train station parking lot and on Bank Lane north of Westminster. There is also a drop box located to the left of the main entrance of the Municipal Services building. You may also pay your regular water bill in person at the Municipal Services Building or City Hall during the regular business hours of 8:00am to 4:30pm. We accept check, cash, Visa, MasterCard, Discover, or American Express.
Water Bill Changes
To request a change to the mailing address of your utility bill please complete the change of address form. You may download this Change of Address form and either email, fax, or mail the form to the Finance Department. This information is on the form. If you are requesting a name change and are not selling your property you will need to submit supporting documentation when submitting the change request form.
Selling?
If you are selling your property you will need to have a Home Sanitary Sewer Inspection, request a final water meter reading, and pay your final utility bill prior to the closing date of the property sale. We suggest that you contact our office as soon as you have the closing date scheduled. A Seller /Buyer checklist can be downloaded for your reference. The Home Sanitary Sewer Inspection application and the fee of $150 (cash or check only) will need to be submitted to the Community Development Department in order to schedule the inspection.
Buying?
If you are purchasing a home in The City of Lake Forest we ask that you contact the Utility Billing Department to set up your new water account. In addition to setting up your new water account you will need to purchase a Transfer Tax Stamp prior to the closing date. A City of Lake Forest Real Estate Transfer Tax Declaration will need to be completed. A Seller/Buyer Checklist can be downloaded for your reference. If you would like more information regarding the Transfer Tax Stamp click on this link to our Real Estate Transfer Tax Web Page
Rental Property?
If you rent your property and would like to have a duplicate bill sent to your renter(s) please complete the Duplicate Billing Form. This form will authorize the City to send a duplicate bill to your renter(s). This form can be emailed, faxed or mailed to the Finance Department. The completed form will need to be signed by both the Owner and the renter(s).
Is my utility bill high due to a water leak?
If your utility bill is higher than normal, it may be due to higher water consumption. Information on how to check for a possible leak can be viewed or downloaded here.
How much water do I use?
Many customers ask the question, "How much water does the average person use each day?" The answer to this question, of course, requires a definition of the "average person." In general, per capita water use ranges from about 80 - 100 gallons per day in the eastern United States, which would be an average of 9,000 gallons per billing quarter.