Report a Problem

Winter weather can cause all kinds of issues! Notice a streetlight outage? Pothole? Damaged tree? You can let us know by using the “Report a Problem” feature in the Lake Forest Now App or through the web portal below! Alert us to an issue 24 hours a day, 7 days a week.

To report an issue:

  1. Type the Address in the map
  2. Select the New Request button
  3. Confirm your location
  4. Choose a service request Category from the drop-down menu that matches your issue
  5. Enter a Title (required), additional Description (optional), and attach an Image (optional)
  6. Click Submit
City staff respond to requests Monday through Friday, 8 am - 4:30 pm. If this request is submitted on a holiday, weekend or after-hours, it will be read on the next business day.

Special note:  For emergencies that require a police response, please dial 9-1-1 or call the non-emergency police line (847) 234-2601 for urgent police matters.

Stay Informed!